Privacy Policy

Privacy Policy

Effective Date: [2024]

Your privacy is important to us. This Privacy Policy explains how So Simple Solutions (“we” or “us”) collects, uses, and discloses information when you use our website, (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.


SECTION 1 – Information Collection and Use:

1.1 Personal Information:

We collect personal information that you provide to us when you make a purchase, register an account, or interact with our website. This may include your name, address, email address, and other relevant details.

1.2 Non-Personally Identifying Information:

We also automatically collect certain non-personally identifying information, such as your IP address, browser type, and usage statistics, to enhance your browsing experience.


SECTION 2 – Use of Information:

We use the collected information to process your orders, provide customer support, send you relevant updates and marketing communications (with your consent), and improve our services and website. We may also use aggregated, non-personally identifying information for analytical purposes and to better understand user behaviour.


SECTION 3 – Information Sharing:

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our business and serving you. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential. We may also disclose your information if required by law or to protect our rights or the safety of others.


SECTION 4 – Data Retention:

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymise it. The specific retention period for different types of personal information can be found in our data retention policy, which is available upon request.


SECTION 5 – Data Security:

We implement reasonable security measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.


SECTION 6 – User Consent:

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. The collection of personal information may occur through explicit consent mechanisms, such as checkboxes or consent buttons, or may be implied through your continued use of the website.


SECTION 7 – Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your online experience and personalise content. Cookies are small data files stored on your device that help us recognise and remember your preferences. You can modify your browser settings to refuse cookies, but please be aware that certain features of our website may not function properly without cookies.


SECTION 8 – Third-Party Links and Services:

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies and terms of service before providing any personal information.


SECTION 9 – Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly remove such information from our systems.


SECTION 10 – Your Rights:

You have the right to access, correct, amend, or delete your personal information held by us. If you would like to exercise any of these rights, have any questions about our Privacy Policy, or request a copy of our data retention policy, please contact our Privacy Compliance Officer using the contact information provided below.

Email: [email protected]


So Simple Solutions
[Re: Privacy Compliance Officer]
38 Ramsay Road
Five Dock NSW 2046


SECTION 11 – Marketing Communications Opt-out:

If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in the communication or by contacting our Privacy Compliance Officer.


SECTION 12 – International Data Transfers:

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia and other countries. By using our website or providing us with your information, you consent to the transfer, storage, and processing of your information, including cross-border transfers, as described in this Privacy Policy.


SECTION 13 – Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Privacy Policy.


SECTION 14 – Contact Information:

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Compliance Officer:

Email: [email protected]


So Simple Solutions
[Re: Privacy Compliance Officer]
38 Ramsay Road
Five Dock NSW 2046


SECTION 15 – Automated Decision-Making:

We may engage in automated decision-making processes, including profiling, to provide a personalised experience and improve our services. These processes may have legal effects or similarly significant consequences for individuals. If you would like more information about our automated decision-making processes and their implications, please contact our Privacy Compliance Officer.


SECTION 16 – California Consumer Privacy Act (CCPA) Compliance:

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding the collection, use, and disclosure of your personal information. For more information about your rights and how to exercise them, please refer to our CCPA Privacy Notice [provide a link to the CCPA Privacy Notice if available].


SECTION 17 – European Union General Data Protection Regulation (GDPR) Compliance:

If you are a resident of the European Union, the processing of your personal data may be subject to the General Data Protection Regulation (GDPR). For more information about your rights under the GDPR and how to exercise them, please refer to our GDPR Privacy Notice.

About Maestro

Maestro is a pioneering leader in innovative climate control solutions. With a relentless commitment to technological advancement, Maestro has revolutionised the way we experience comfort in our surroundings. Our cutting-edge products, including state-of-the-art misting fans and cooling systems as well as dehumidifiers and other moisture removal solutions, all chemical free. Maestro is focussed on creating refreshing environments for your comfort and health.